Professional Learning Services Manager

Wednesday, November 1, 2017
Michigan Virtual
Position Details: 

Position Title:                                  Professional Learning Services (PLS) Manager
Reports To:                                      Director of Online Professional Learning
Department:                                     Professional Learning Services
Supervisory Responsibilities:           None
FLSA Status:                                     Exempt
Location:                                          Lansing Office, Lansing, Michigan
Starting Pay:                                    $70,000 per year (negotiable based on education & experience)

To apply, click here:

The Professional Learning Services (PLS) Manager is responsible for all facets of planning and implementing professional learning experiences with educational agencies, ISDs and local school districts, charter and private schools.  He/she will maintain close relationships with PLS customers by providing on-site consultation and directing the development of professional learning resources, materials and training engagement strategies based on customer needs.  He/she will also be expected to keep abreast of developments in the areas of blended/online teaching and learning and professional learning requirements and initiatives.

  1. Acts as spokesperson and the first point of contact for individual teachers, school districts, ISDs, education associations and government agencies seeking training, support and/or resources for online and blended training experiences.
  2. Manages and coordinates the online professional development suite of services and facilitates the process of preparation for the development and deployment of services.
  3. Provides timely and accurate communication on all related inquiries with internal and external stakeholders.
  4. Provides management oversight to the transition of new projects and demonstration pilots from development to implementation.
  5. Travels within the state to conduct presentations and follow up visits with schools face-to-face and/or virtually using teleconferencing tools.
  6. Assists in executing projects with current and potentially new partners that extend and improve quality services.
  7. Serves as an SME for online and blended professional learning.
  8. Assists in the development of training curricula, instructor manuals, learner guides, and other materials, and/or utilize purchased training programs that meet identified learning goals.
  9. Assists in recruitment and training of temporary, part-time, and/or consultant staff.
  10. Manages the relationship with the Infrastructure team on behalf of Professional Learning Services.
  11. Maintains records tracking customer requests, projects, participation, progress and follow-up support, as well as outcomes based on program goals.
  12. Provides monthly progress reports to Professional Learning Services leadership and peers.
  13. Supports the development of the marketing and business plan, and promotes PLS services through existing networks and partnerships.
  14. Assists the Executive Director and Directors of PLS with resource development to enhance program capacity and effectiveness.
  15. Assists the Directors of Professional Learning Services with development and refinement of the program and budget.
  16. Remains current on the ongoing changes made to K-12 schools professional learning needs to inform program development.
  17. Leads team of Professional Learning Design Coaches and Professional Learning Community Coordinator to create engaging online and blended learning experiences for the K-12 community in coordination with partner organizations.


  • Supports the collection and analysis of customer feedback.
  • Collaborates with customer service and other departments on annual communication calendar.
  • Supports sales team by equipping them with information required to promote and sell (where applicable), Professional Learning Services offerings.
  • Works with other departments to augment and support their solution development skills and activities.
  • Identifying and incorporating new approaches, technology and content to professional learning offerings and services.


  • Bachelor's Degree in Education, Educational Technology, Instructional Design and/or Communications.  

REQUIRED EXPERIENCE (minimum requirements):

  • Minimum of 5 years of successful K-12 or higher education experience working as a teacher, instructional designer, and/or professional development facilitator.
  • Minimum of 2 years of experience teaching in an online or blended environment for an accredited higher education or K-12 entity.


  • Specific knowledge and experience in a variety of technology suites, Learning Management Systems, Student Information Systems and Content Management Systems, including, but not limited to, Brightspace, Google education suite, Microsoft education suite, Wrike, Salesforce or Microsoft Dynamics.
  • Teaching experience in a traditional face-to-face classroom, online classroom and/or blended learning classroom.
  • Strong experience designing and facilitating effective online and blended professional development experiences for educators.
  • Strong interpersonal skills and ability to manage and defuse conflict.
  • Strong communication and collaboration abilities.
  • Ability to approach supervisory interactions with a positive attitude and mentoring mindset.
  • Strong planning, organizational skills and attention to detail.
  • Ability to meet deadlines and effectively manage own workloads and assist others.
  • Proactive foresight and independent problem solving skills.
  • Flexibility to adjust to project changes and an ability to find acceptable solutions.
  • Works independently with little direct supervision
  • Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of stakeholders.


  • Master’s Degree strongly desired.
  • Demonstrated experience in systems thinking and facilitation of stakeholder needs.
  • Agile project management methodologies.
  • Design Thinking experience.
  • Experience with the development and sustainability of online learning communities.

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of the job:

  • The work environment is that of a typical office and/or classroom setting.
  • Sit in a normal seated or standing position in front of a computer for extended periods of time.
  • The noise level in the work environment is usually low to moderate.
  • Ability to see and hear within normal parameters.

This position description is a general statement of required major duties and responsibilities performed on a regular and continuous basis; it is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.  This position description does not exclude other duties as assigned.

A successful candidate may be required to:

  • Submit to a criminal background check, if requested (conducted by outside party).
  • Submit and pass pre-employment substance abuse testing, if requested.
  • Provide a photocopy of their valid driver's license for tax purposes.
  • Present a Social Security Card for name veritification and payroll purposes.
  • Sign a copy of the Michigan Virtual Non-disclosure and Confidentiality Agreement and Michigan Virtual Acceptable Use Policy for Computing Resources.

Michigan Virtual is an equal opportunity, affirmative action employer.  Applications from women and minorities are encouraged.

Job Type: